Refund policy

Returns accepted if:
- Product received damaged
- Leakage during transit
- Wrong item delivered
- Expired product received

Returns not accepted if:
- Product opened or used
- Customer changed their mind
- Incorrect delivery address provided by customer

Refund Timeline:
- Inspection: 48 hours
- Refund initiated: 3-5 business days after approval

Customers are requested to report issues within 24 hours of delivery and include photos/videos of the package and product.